![]() By the time we had lunch our flight had been cancelled. We booked our shuttle to the airport and our flight was on time. On New Year's Eve, the day of our departure, we passed all of our Covid tests that would allow us to leave the island. We just went with it, happy to be in the sun. The trip was fine though the accommodations were subpar. Before we left the gate we now had one plane ticket that we were expecting a refund for. She ended up testing positive on Christmas Day. Due to the travel restrictions she was instructed not to travel. The evening of the departure, Christmas Eve, my daughter found she was in the presence of a person that tested positive. Two days before our trip the rules changed and we each now had to get a negative PCR covid test at $280 each. We planned to go to Curacao over Christmas with 6 of us. Some due to COVID, some due to cancelled flight. Original: We had an issue pre and post travel. I am happy to provide confirmation information regarding my specific trip to verify my horrible experience with Apple Vacations and will happily update my review with a few more stars if they end up offering us a proper refund in the future. As a first time customer, I am astounded at the lack of accountability from Apple and, unless we receive a refund for the mental stress we endured on a trip we paid for, I don't plan on ever using their services again and will actively encourage others to avoid at all costs. The trip was its own headache and we have since put in another formal request for a refund but their automated system told us that they would MAYBE respond to us within 30-45 BUSINESS days (not regular days, business). We then had our friend who works in the travel agency business reach out to Apple who then proceeded to wait multiple days to even respond and, when they did, they told us that the rooms were described as EITHER 2 doubles or 1 king and so they were somehow free of fault because they never specified this to our resort even though I had specifically booked the trip as such and had our travel agent friend confirm this info with Apple Vacations twice before we departed for our trip. It was at this point we reached out to the front desk about trying to get a full or partial refund for the issues we encountered but they notified us that we would have to contact Apple Vacations as they didn't have the ability to give refunds when stays are booked through a third-party. Even though they later told us that they had found rooms for us a few nights into our trip, no one ever ended up following up with us on this and so we ended up spending hundreds of dollars for half of us to sleep on some of the most uncomfortable cots ever. When I alerted the hotel staff to this problem, they told us that the entire hotel was booked for the entirety of our trip and we would have to make do with the roll-up cots they provided us (after almost an hour of discussion) and they would get back to us on whether they would have rooms open during our 4-night stay. The two DOUBLE-BED rooms we booked turned out to be SINGLE-KING rooms (we are four male friends, two of which are single and weren't looking to share a bed with anyone other than those they invited back for obvious reasons). Once we completed check-in, we thought we would be home free and ready to start enjoying our vacation. Everything seemed to go fine here (there was a surprise tax that we had to pay at check-in that no one mentioned to us but it was less than $10 USD so nothing horrible). Upon arriving in Cancun, we were able to easily find our AmStar rep and drive to the resort for check-in.
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